Dear Robert, Hope you are fine. I am afriad I can't provide service to you in the future. This bad reviews cased me lost my 3 days salary.. I do believe you are a kind man, because even when I left this company one year, you still remember me. We cooperated for several years, you bought from my colleage before, but I still think I am the most professional sales I don't know why you said "very rude", it is the review to me or the product? I reviewed all our conversations on this order, I really don't know where rude to you, every message every conversation I was polite to explain you the reason, the informtion. Maybe you are not satisfied with the price, 1. The price is offered by company, if you think the price is high, you can tell me and order from other suppliers 2. There is another type of frame on the market,their frame is heavy, and different material. So you know the different item, different price. Last, if you are not satisfied with delivery time. I choose the DDP